Help Center
Answers to common questions about booking, online consultations, payments and privacy.
How do I book an appointment?
Choose a treatment, pick "In-Clinic" or "Online", select a date and an available time, then enter your details. You receive an email with your booking reference and a link to manage it.
How do online consultations work?
After the clinic confirms your request you receive a private video-room link by email. The room opens a few minutes before your time. You only need a phone or laptop with a camera and a modern browser (Chrome, Safari, Edge) — no app to install.
Which payment methods do you accept?
Online you can pay by card (Visa / Mastercard / Meeza), mobile wallets (Vodafone Cash, Orange Cash, Etisalat Cash, WE Pay) through Paymob, or by InstaPay transfer. You can also pay at the clinic.
Can I cancel or reschedule?
Yes. Use the "Manage booking" link in your email to cancel up to 24 hours before your appointment, or contact us on WhatsApp to reschedule.
Is my medical information private?
Yes. Your information is only accessible to the clinic team treating you, video calls are encrypted end-to-end by your browser, and we never sell your data. See our Privacy Policy for details.
Do you offer installment plans?
Yes, for many treatments. Ask our team during your consultation or on WhatsApp.
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